Details that make the first response useful
State where the symptom began, which other fixtures changed, whether water is active, and what safe access exists to shut-offs or cleanouts. For recurring problems, add the date and type of previous work.
Structured service request
Send the property type, affected fixture, current condition and Toronto postal code. The request is reviewed before service or timing is confirmed.
Contact detailsPending verification
02CoverageToronto postal code required
03ConfirmationSeparate after review

Before you submit
State where the symptom began, which other fixtures changed, whether water is active, and what safe access exists to shut-offs or cleanouts. For recurring problems, add the date and type of previous work.
Do not send payment data, government identification, alarm codes, lockbox details or other sensitive access information. Photos or recordings can be exchanged through a verified channel after the request is reviewed.
The form does not promise emergency response, availability, price or acceptance. If there is an immediate threat to life or public safety, call 911. Use the appropriate utility or building emergency channel where relevant.
Stop using the affected fixture when use causes overflow or backup. Use an accessible shut-off only when it can be operated safely and without force. Keep people and pets away from suspected sewage, and do not enter water near electrical equipment. State whether the condition is active, contained or stopped so the request can be understood accurately.
Tell the building manager or landlord when a shared stack, another unit, common area or building water shutdown may be involved. The form should identify the person who observed the problem and the person authorized to approve work. Do not send keys, lockbox codes or security details in the first message.
The information is reviewed for Toronto coverage, affected system, access and the safest useful starting scope. The verified operator must then confirm the contact channel, operational availability and any next step. A change in findings should be explained and authorized separately rather than treated as part of an undefined online request.
Call 911 for a threat to life or public safety. Use the appropriate utility or building emergency channel where relevant. This form does not promise emergency dispatch.