Service process
The process separates request intake, zone assessment, work authorization and closeout so the customer can see what is known at each stage.
The request records the first affected fixture, other related symptoms, floor, property type, active water, shut-off and cleanout access. It also records whether the condition is isolated, recurring or linked to rainfall or another fixture.
The information is mapped to the fixture and trap, one-room branch, building stack, lowest building drain, private sewer lateral or water-supply distribution. This is an initial route hypothesis, not a remote diagnosis.
A starting scope identifies the access point and method that can answer the next question. Camera inspection, cable work, leak testing, fixture disassembly or component replacement is not selected from a slogan; it follows the observed pattern and safe access.
The work should distinguish observed conditions from inference. Changes to scope are explained. Closeout records state what was done, what test was performed, any remaining limitation and what symptom should trigger follow-up.
Toronto plumbing intake